Refund & Exchange Policy
Cancellations and exchanges are accepted only before we pack the item.
Once the item has shipped, all sales are final.
If you wish to cancel before the pre-order arrives or is restocked, a 10% cancellation fee will be charged.
A full refund will only be issued if the item is out of stock.
If the item does not meet your expectations, returns or exchanges will not be accepted. Therefore, we strongly recommend that you contact us via WeChat or email with any questions before placing an order.
Terms of service
Terms of Service
Last Updated: 08/18/2025
The terms "we," "us," and "our" refer to **JOYA NEKO**. By accessing our website and/or purchasing products from us, you ("Customer," "you," or "your") engage in our **Services** and agree to be bound by the following Terms of Service ("Terms").
Please read these Terms carefully before using our website or making a purchase. By accessing or purchasing through this website, you acknowledge and agree to comply with these Terms. If you do not agree to any provision herein, you must discontinue use of this website and Services immediately. Any violation of these Terms may result in the immediate termination of your access to our Services.
1. Right to Refuse Service
We reserve the right, at our sole discretion, to refuse service to any individual or entity, for any reason, at any time, without prior notice.
2. Intellectual Property Restrictions
All content, including but not limited to text, images, logos, and product descriptions, on this website is the property of JOJO or its licensors. You may not reproduce, distribute, modify, sell, or exploit any portion of this website without our express written permission. Unauthorized use may result in legal action.
3. Product Information Disclaimer
Product descriptions, specifications, and other information provided on this website are sourced from official product websites or third-party sources and are for general reference only. This information should not be solely relied upon when making a purchase decision. You are responsible for conducting independent research to verify product suitability before purchasing. Any reliance on the information provided on this website is at your own risk, and we disclaim all liability for inaccuracies or omissions.
4. Product Display & Accuracy
We endeavor to present product colors, images, and specifications as accurately as possible. However, variations may occur due to technical limitations, including but not limited to differences in monitor displays. We do not guarantee that product quality, appearance, or functionality will meet your expectations, nor do we warrant that product descriptions are complete, accurate, or up to date. We are not liable for any dissatisfaction, returns, or refunds arising from such discrepancies.
5. Order Acceptance & Cancellation
We reserve the right to refuse or cancel any order at our sole discretion. We may impose limits on quantities purchased per person, household, or order. In the event of an order modification or cancellation, we will attempt to notify you using the contact information provided at checkout. However, we assume no further obligation or liability for orders that are altered or canceled.
6. Amendments & Interpretation
We retain the exclusive right to modify, update, or revise these Terms at any time without prior notice. Continued use of our website or Services constitutes acceptance of any changes. The most current version of these Terms will supersede all previous versions.
For any questions regarding these Terms of Service, please contact us via **WeChat** or **email**.
7. Privacy Commitment
We prioritize and respect the privacy of our users. Protecting your personal data is a fundamental principle of our operations.
Collection of Personal Information.
We only collect personally identifiable information (such as contact details and shipping addresses) when necessary for:
- Processing sales transactions,
- Sending order confirmations and updates,
- Delivering purchased products, or
- Providing customer support.
We do not use your personal data for any unrelated purposes without your explicit consent.
Payment Information Security
For your protection, **JOYA NEKO **does not have access to or store sensitive payment details, including credit card information. All transactions are processed through secure, encrypted payment gateways to ensure maximum security.